Order Questions

  • Discounts & Promotions

    Please note discount codes do not apply to Hobonichi, Diamine Inkvent, Esterbrook, Galen Leather, Namiki, Penlux, Pilot, Plotter, Sailor, Schon DSGN, and TWSBI products.  Excludes Doorbuster Promotions and pre-order items. Other exclusions may apply.  No rain checks and discounts can not be appli...
  • Pre-order Policy

    Pre-orders are items currently not in stock but will be released at a future date. We offer pre-orders for most coming soon products so you do not miss out on limited edition releases. Estimated ship dates for pre-orders are located in the description and are subject to change. How long will it ...
  • Return Policy

    If you are not satisfied with your purchase, you can return the product and get a refund for the merchandise.  You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Last Chance...
  • Shop Pay Installments

    Installments Shop Pay offers you the option to pay in full at checkout, or to split your purchase into regular payments with Shop Pay Installments, both online and in store. Installment options vary by store and can be used on orders over $50 USD, including discounts, shipping, and taxes. Payme...